Privacy policy

At UDUG Home, we value your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit udughome.com or shop with us.

What We Collect

Contact details: Name, email, phone, and address when you place an order.

Order details: Products purchased, payment method, and delivery info.

Browsing info: We may collect non-identifiable data like your IP address or site activity to improve your shopping experience (via cookies/analytics).

Communication: Any info you share with us by email, social media, or forms.

How We Use Your Information

To process and deliver your orders.

To provide customer support and handle returns.

To send updates, promotions, and offers (if you’ve opted in).

To improve our products, services, and website.

Sharing Your Information

We do not sell your personal information. We may share limited data only with:

Service providers who help us operate (like shipping and payment processors).

Authorities if legally required.

International Orders

If you shop from outside Canada, your information may be processed by partners in your country to deliver your order. Customs duties and tariffs are your responsibility.

Your Rights

You have the right to:

Access or update your personal information.

Ask us to delete your data (unless we’re legally required to keep it).

Opt out of marketing emails anytime.

Security & Retention

We use secure systems to protect your data and only keep it as long as needed to fulfill your order or meet legal obligations.

Changes

We may update this policy from time to time. Any changes will be posted here.

Contact Us

For privacy questions or requests, email us at info@udughome.com.